How To Install Your Windows Download Player

If you have an internet connection then these are the installation instructions for you! Please note that by installing the Download Player you are agreeing to the terms & conditions of use.

Download the installation package

If you have not yet downloaded the player installation package, click the button below to download it.

Run the installation package

Once the installation package has finished downloading, run it and follow the installation instructions.

Welcome Screen

When the installation package loads, the Welcome screen will be displayed (see figure 1.0), welcoming you to the Download Player Setup procedure.

Select Next > to continue.

Download Player - Installation Package Welcome Screen
Download Player - Playlist Page

Terms & Conditions

The next screen displayed will be the Terms & Conditions screen (see figure 1.1).

Please read the Terms & Conditions and providing you agree to them, select I accept the terms of the License Agreement.

Select Next > to continue.

Choose Install Location

The Choose Install Location screen appears next. Here you can select the location on your computer that you would like the Download Player to be installed to (see figure 1.2). By default this is in the C drive of your computer, but you may install the player wherever best suits you.

Please ensure that the drive you select has at least 5 GB of free space for you music downloads to be stored on.

If you have a multi-zone player, please ensure you have 5 GB of space per music zone (i.e. if your player has 3 zones, at least 15 GB of free space will be required).

Select the desired location to install your Download Player to and press Next > to continue.

Download Player - Authentication Screen
Download Player - Authentication Screen

Start Menu Shortcuts

During installation, a shortcut to launch the Download Player will be added to the start menu.

This screen (see figure 1.3) allows you to select the folder in which you would like this shortcut to be added to.

By default a new folder named DownloadPlayer will be added and the shortcut will be placed inside this.

Select the desired folder to add your shortcut to and press Install to continue.


The Download Player and all required components will now be installed.

Please note that it may take a considerable amount of time to install the Download Player and all of the required components, depending on your system setup.

Once completed, your Download Player will ask for you to enter your licence key on the Licence Key Authorisation screen (see Next Step).

When the installation package has finished installing, the player will launch automatically.

Download Player - Playlist Page

Enter your license key

When the Download Player launches, you will be shown the registration screen.

Input your Install Code into the box provided.

Once you have done this, press the OK button.

Download Player - Playlist Page
Download Player - Authentication Screen


Your Download Player will now launch, activate, begin downloading all of your bespoke playlists and media and start playing.

We're available with support 24/7

Our support team is available 24/7 for any questions.

Americas Download Player Contact

Los Angeles

+1 888 305 3430 (24/7 Helpline)

1351 Third Street Promenade
Suite 301
Santa Monica
CA 90401
Americas Download Player Contact


+1 888 305 3430 (24/7 Helpline)

6303 Blue Lagoon Dr
Suite 105
FL 33126
European Download Player Contact

United Kingdom

+44 (0) 1246 572 997 (24/7 Helpline)

Dunston Technology Park
Venture Way
S41 8NE, UK.
Asia Download Player Contact


+1 888 305 3430 (24/7 Helpline)

DWC Headquarters
Dubai South
PO Box 712815
Asia Download Player Contact

Hong Kong

+44 (0) 1246 572 997 (24/7 Helpline)

10th Floor
Cheung Hing Industrial Building
12P Smithfield Road
Kennedy Town
Hong Kong
Asia Download Player Contact


+44 (0) 1246 572 997 (24/7 Helpline)

7th Floor
No.350 Zunyi Road
Changning District
Shanghai, 200051

Let's curate great background music together.