Creating & clearing space on Windows devices

Has your hard drive filled up on your Windows device? If so, please attempt to clear some space by following these methods:

  1. Ensure that your player's logs are not taking up too much space.
    Delete the contents of the logs folder in your player's install folder (By default this is located at C:\Downloadplayer\logs).
  2. Ensure Windows is not taking up space with dump files.
    Delete C:\Windows\MEMORY.DMP
  3. Ensure Windows is not taking up space with log files.
    Delete the contents of C:\Windows\Logs\CBS\
  4. Ensure Windows is not taking up space with temp files.
    Delete the contents of C:\Windows\Temp\
  5. Are user documents taking up too much space?
    Delete, or move to an SD card/external storage device (e.g. USB device) everything from User Folders (Documents, Downloads, etc)
  6. Are Windows backup files taking up too much space?
    Delete, or move to SD card/external storage device (e.g. USB device) the backup file for Windows "push-button reset features".
    Delete C:\Recovery\Customizations\usmt.ppkg
  7. Do you have any unused programs installed?
    Uninstall all unused programs (for example Evernote) from: Control Panel > Programs and Features > Uninstall program
  8. Has Windows Disk Cleanup been run recently?
    Run this from Start > Run input the text "cleanmgr" and press enter. Choose the drive that you want to clean (e.g. C:) and press Ok. After space calculations comple, select all items for cleanup.

Still not got enough space after attempting the above? Then we would recommend replacing the hardware or replacing the storage with a larger storage device. If you would like our advice or assistance please contact us and we can advise how best to proceed or help you to re-install your player.

We're available with support 24/7

Our support team is available 24/7 for any questions.

Americas Download Player Contact

Los Angeles

+1 888 305 3430 (24/7 Helpline)

1351 Third Street Promenade
Suite 301
Santa Monica
CA 90401
Americas Download Player Contact


+1 888 305 3430 (24/7 Helpline)

6303 Blue Lagoon Dr
Suite 105
FL 33126
European Download Player Contact

United Kingdom

+44 (0) 1246 572 997 (24/7 Helpline)

Dunston Technology Park
Venture Way
S41 8NE, UK.
Asia Download Player Contact


+1 888 305 3430 (24/7 Helpline)

DWC Headquarters
Dubai South
PO Box 712815
Asia Download Player Contact

Hong Kong

+44 (0) 1246 572 997 (24/7 Helpline)

10th Floor
Cheung Hing Industrial Building
12P Smithfield Road
Kennedy Town
Hong Kong
Asia Download Player Contact


+44 (0) 1246 572 997 (24/7 Helpline)

7th Floor
No.350 Zunyi Road
Changning District
Shanghai, 200051

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