Whether you are just looking for a guide detailing how to use your iOS Download Player or you have an issue that you need resolving, you can find the answers here.
Want to know how to interact with your player? We've created a bunch of short guides and videos to help you.
Installing Download Player is fast and simple, read our guide on how to.
Installing Discover is fast and simple, read our guide on how to.
General short write ups on using Download Player on iOS.
Having problems with your iOS Download Player? Most of the issues reported to us can be easily detected and resolved on location by you. If your iOS Download Player fails to start correctly, please check the following:
Still not resolved your problems after troubleshooting? Check out our FAQs or report your problem to our technical team and we will be in touch to get you back up and playing.
We have compiled a list of Frequently Asked Questions for your Android Download Player.
You should download your iOS Download Player from the AppStore. Full details can be found on the iOS Download Player Installation Guide.
Once you have installed your player and entered your install code the music will begin to play within 30-60 seconds, assuming that you have a good WiFi connection (other networks may vary). The player will continue to download and play until all of the content has completed.
Our support team is available 24/7 for any questions.
+1 888 305 3430 (24/7 Helpline)
+44 (0) 1246 572 997 (24/7 Helpline)