Frequently Asked Questions (FAQs)

We have compiled a list of Frequently Asked Questions for your iOS Download Player.

How do I install my iOS Download Player?

You should download your iOS Download Player from the AppStore. Full details can be found on the iOS Download Player Installation Guide.

When will my Download Player start playing music?

Once you have installed your player and entered your install code the music will begin to play within 30-60 seconds, assuming that you have a good WiFi connection (other networks may vary). The player will continue to download and play until all of the content has completed.

Still not resolved your problems after reading our FAQs? Check out our Troubleshooting guide or report a player problem to our technical team and we will be in touch to get you back up and playing. Alternatively, get in touch if you just want to ask us a question.