Whether you are just looking for a guide detailing how to use your Linux Download Player or you have an issue that you need resolving, you can find the answers here.
Want to know how to interact with your player? We've created a bunch of short guides and videos to help you.
Installing Download Player is fast and simple, read our guide on how to.
Having problems with your Linux Download Player? Most of the issues reported to us can be easily detected and resolved on location by you. If your Linux Download Player fails to start correctly, please check the following:
Still not resolved your problems after troubleshooting? Check out our FAQs or report your problem to our technical team and we will be in touch to get you back up and playing.
We have compiled a list of Frequently Asked Questions for your Linux Download Player.
Your Linux Download Player should arrive to you all set up and ready to play. Just plug in the power and network cables and connect it to your audio system as detailed in the Linux Download Player Installation Guide.
Once you have installed your player (plugged it in), the music will begin to play within a minute or two - assuming that you have connected all of the cables successfully. The player will continue to download and play whilst any content updates finish downloading.
You can login to Dashboard to see the connection status of your player(s)
Our support team is available 24/7 for any questions.
+1 888 305 3430 (24/7 Helpline)
+44 (0) 1246 572 997 (24/7 Helpline)