Linux Download Player Help

Whether you are just looking for a guide detailing how to use your Linux Download Player or you have an issue that you need resolving, you can find the answers here.

Support

How To Guides.

Want to know how to interact with your player? We've created a bunch of short guides and videos to help you.

Install DLP

Installing Download Player is fast and simple, read our guide on how to.

Read our DLP Install guide.

Troubleshooting

Having problems with your Linux Download Player? Most of the issues reported to us can be easily detected and resolved on location by you. If your Linux Download Player fails to start correctly, please check the following:

Is your device connected powered on and connected to the in internet? - Ensure the Power and Network cables are plugged in securely.
Is the SDcard present and securely input to the slot on the front of the player?
Is the audio output (that connects to your audio system) securely plugged in? - Attempt to plug in some headphones and see if you can hear the music playing to eliminate an audio equipment issue.
Attempt to reboot the player. Pull the power cable out of the back of the player, wait for 30 seconds then plug it back in. The player may take a couple of minutes to begin audio playback.

Still not resolved your problems after troubleshooting? Check out our FAQs or report your problem to our technical team and we will be in touch to get you back up and playing.

Frequently Asked Questions

We have compiled a list of Frequently Asked Questions for your Linux Download Player.

Your Linux Download Player should arrive to you all set up and ready to play. Just plug in the power and network cables and connect it to your audio system as detailed in the Linux Download Player Installation Guide.

Once you have installed your player (plugged it in), the music will begin to play within a minute or two - assuming that you have connected all of the cables successfully. The player will continue to download and play whilst any content updates finish downloading.

You can login to Dashboard to see the connection status of your player(s)