Linux Download Player Help

Whether you are just looking for a guide detailing how to use your Linux Download Player or you have an issue that you need resolving, you can find the answers here.


How To Guides.

Want to know how to interact with your player? We've created a bunch of short guides and videos to help you.

Install DLP

Installing Download Player is fast and simple, read our guide on how to.

Read our DLP Install guide.


Having problems with your Linux Download Player? Most of the issues reported to us can be easily detected and resolved on location by you. If your Linux Download Player fails to start correctly, please check the following:

  1. Is your device connected powered on and connected to the in internet? - Ensure the Power and Network cables are plugged in securely.
  2. Is the SDcard present and securely input to the slot on the front of the player?
  3. Is the audio output (that connects to your audio system) securely plugged in? - Attempt to plug in some headphones and see if you can hear the music playing to eliminate an audio equipment issue.
  4. Attempt to reboot the player. Pull the power cable out of the back of the player, wait for 30 seconds then plug it back in. The player may take a couple of minutes to begin audio playback.

Still not resolved your problems after troubleshooting? Check out our FAQs or report your problem to our technical team and we will be in touch to get you back up and playing.

Frequently Asked Questions

We have compiled a list of Frequently Asked Questions for your Linux Download Player.

Your Linux Download Player should arrive to you all set up and ready to play. Just plug in the power and network cables and connect it to your audio system as detailed in the Linux Download Player Installation Guide.

Once you have installed your player (plugged it in), the music will begin to play within a minute or two - assuming that you have connected all of the cables successfully. The player will continue to download and play whilst any content updates finish downloading.

You can login to Dashboard to see the connection status of your player(s)

We're available with support 24/7

Our support team is available 24/7 for any questions.

Americas Download Player Contact

Los Angeles

+1 888 305 3430 (24/7 Helpline)

1351 Third Street Promenade
Suite 301
Santa Monica
CA 90401
Americas Download Player Contact


+1 888 305 3430 (24/7 Helpline)

6303 Blue Lagoon Dr
Suite 105
FL 33126
European Download Player Contact

United Kingdom

+44 (0) 1246 572 997 (24/7 Helpline)

Dunston Technology Park
Venture Way
S41 8NE, UK.
Asia Download Player Contact


+1 888 305 3430 (24/7 Helpline)

DWC Headquarters
Dubai South
PO Box 712815
Asia Download Player Contact

Hong Kong

+44 (0) 1246 572 997 (24/7 Helpline)

10th Floor
Cheung Hing Industrial Building
12P Smithfield Road
Kennedy Town
Hong Kong
Asia Download Player Contact


+44 (0) 1246 572 997 (24/7 Helpline)

7th Floor
No.150 Zunyi Road
Changning District
Shanghai, 200051

Let's curate great background music together.