Frequently Asked Questions (FAQs)

We have compiled a list of Frequently Asked Questions for your Linux Download Player.

How do I install my Linux Download Player?

Your Linux Download Player should arrive to you all set up and ready to play. Just plug in the power and network cables and connect it to your audio system as detailed in the Linux Download Player Installation Guide.

When will my Download Player start playing music?

Once you have installed your player (plugged it in), the music will begin to play within a minute or two - assuming that you have connected all of the cables successfully. The player will continue to download and play whilst any content updates finish downloading.

You can log into the Download Player Dashboard at to see the connection status of your player(s) - find out more.

Still not resolved your problems after reading our FAQs? Check out our Troubleshooting guide or report a player problem to our technical team and we will be in touch to get you back up and playing. Alternatively, get in touch if you just want to ask us a question.