How To Install Your Android Player

Once you have sourced your device you will need to install your Download Player. The Android Download Player is a an app which can be downloaded from the relevant app store for your device.

Download From Google Play Store

The Download Player is available and verified on the Google Play Store, to download - click here.

Download Player Available on Android via Google Play Store.

Launch the Download Player App

Select the Download Player app from your devices' home screen or from the Apps menu on the device to launch the Download Player.

Download Player on Android Phone

Select Install Location

The player will attempt to select the location on the device which has the most storage space available and install the app's data to that location.

If you would like to change the location that the app's data is to be installed to, this can be selected on this screen.

Once happy with your location selection, press OK.

Download Player Installation Location Screenshot
Download Player Install Code Screenshot

Enter your install code

Make sure that you are connected to the internet.

Enter your 10 digit install code that has been provided to you by your music supplier or log into your Dashboard to retrieve this code.

Press OK

Enjoy the music!

The player will automatically:

  • Download and playback your bespoke music profile; on a WiFi connection it will start to play within 30-60 seconds.
  • Switch between playlists generating new ones for each day and changing the music in line with your music brief.
  • Check for and download new music updates periodically; in line with your music contract.
Download Player Install Code Screenshot

We're available with support 24/7

Our support team is available 24/7 for any questions.

Americas Download Player Contact

Los Angeles

+1 888 305 3430 (24/7 Helpline)

1351 Third Street Promenade
Suite 301
Santa Monica
CA 90401
Americas Download Player Contact


+1 888 305 3430 (24/7 Helpline)

6303 Blue Lagoon Dr
Suite 105
FL 33126
European Download Player Contact

United Kingdom

+44 (0) 1246 572 997 (24/7 Helpline)

Dunston Technology Park
Venture Way
S41 8NE, UK.
Asia Download Player Contact


+1 888 305 3430 (24/7 Helpline)

DWC Headquarters
Dubai South
PO Box 712815
Asia Download Player Contact

Hong Kong

+44 (0) 1246 572 997 (24/7 Helpline)

10th Floor
Cheung Hing Industrial Building
12P Smithfield Road
Kennedy Town
Hong Kong
Asia Download Player Contact


+44 (0) 1246 572 997 (24/7 Helpline)

7th Floor
No.150 Zunyi Road
Changning District
Shanghai, 200051

Let's curate great background music together.